Any time you need help, simply give us a call at (514) 861-1212 or email ifollowsupport@ifollow.ca

1. How do you keep my data safe?

Our server is hosted and professionally managed. Biometric locks and round-the-clock interior and exterior surveillance monitoring keep your data safe and secure.


 

2. Who has access to your server?

Only authorized personnel have access to our data center. 24/7 on-site security staff provide additional protection against unauthorized entry and security breaches.


 

3. Where can I find more information about your data storage procedures?

You can review our privacy policy to learn more about how we store your data.


 

4. Do you backup data in case of an emergency?

Our hardware is fully redundant and all files uploaded to iFollow are stored on servers that use modern techniques to remove bottlenecks and points of failure. Data is instantly written to multiple disks in multiple locations and we backup all data on a nightly basis. In the unlikely event that one disk or server fails, nothing will be lost and the system will not go down.